Tel: +353 1 8788240

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Please apply by sending your CV to Carmel McCabe-Curran at cmccabe@qsp.ie or call for more information.

Customer Relationship Management Executive

08/03/22 Dublin South Neg

Permanent full-time

Quorum Search Partners is seeking to speak with candidates that possess a strong passion for Customer Service and Marketing for an exciting new role with a well established Retailer in Co. Dublin. The main focus of the role is the delivery of the Customer Loyalty Plan.

Full-time, permanent role with an excellent salary and range of benefits available.

Responsibilities:

  • Executing email Customer Relationship Management campaigns to members and providing insights to continue to grow customer loyalty and engagement
  • Working closely with internal teams to ensure the CRM strategy is aligned
  • Supporting the planning and execution of the statement programme (paper and digital), understanding the audience and therefore tailoring the creative execution to engage relevantly
  • Supporting in the briefing and sign off with our agencies and internal teams for selected streams of work
  • Work closely with the reward partners to improve customer journeys and resolve any areas of improvement
  • Support Manager with set up of new reward partners, reporting and maintenance of website
  • Manage critical paths so deadlines are met and risks are managed
  • Working closely with internal & external stakeholders inside and outside of my function, building strong and trusted relationships to ensure the successful delivery of Loyalty content

Requirements:

  • Degree in Food Science/Marketing/Business or related discipline
  • CRM strategy experience is desirable
  • Customer insight & analytical skills
  • Email design and deployment
  • Stakeholder management
  • Experience of supporting on campaigns and working with creative agencies
  • Experience of working with data and numbers

At Quorum Search Partners we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.

Please apply by sending your CV to Carmel McCabe-Curran at cmccabe@qsp.ie or call for more information.

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